Tak11's Privacy Policy

Tak11 is a trusted online gaming and Sports Betting platform built for users in Bangladesh. We understand that your personal data is extremely valuable, and protecting it is our responsibility. This Privacy Policy explains in detail how tak11 collects, uses, and safeguards your information.

By using the tak11 website or app, you agree to this Privacy Policy. If you disagree with any part of this policy, please contact our support team before using our services.

01 What Data We Collect

Some personal information is collected to register you on the tak11 platform and deliver our services. This information is collected in two ways — what you provide directly and what is gathered automatically through your use of the platform.

Information you provide directly:

• Full name and date of birth
• Mobile number and email address (if applicable)
• Mobile Banking, Nagad, or Rocket number (for payments)
• National ID or passport number (for verification)
• Your messages and information when contacting customer support

Automatically Collected Information:

• IP Address and Device Type
• Browser information and operating system
• Platform login times and session data
• Gaming and Betting Activity Logs
• Transaction history and amounts
• Usage data collected through cookies and tracking technologies

02 How your information is used

Tak11 uses the information it collects for the specific purposes listed below. We are committed to full transparency about each of these purposes:

03 Data sharing and disclosure

Tak11 never sells your personal information or shares it with advertisers. However, limited data may be shared with trusted parties in specific circumstances:

• Payment processor: Only the necessary payment details are shared with Mobile Banking, Nagad, or Rocket to complete transactions.
• Identity verification service: Limited identity information may be shared with approved verification agencies as part of the KYC (Know Your Customer) process.
• Law Enforcement Agencies: Relevant information may be disclosed in response to a valid court order or government directive.
• Technology partners: Cloud hosting or cybersecurity providers used to operate the platform may access limited data, strictly under confidentiality agreements.

Before sharing data with any third party, a strict data processing agreement that meets tak11's privacy standards is put in place.

04 Cookie Policy

Tak11 uses cookies to enhance your experience on the website and to maintain platform security. Cookies are small text files stored on your device.

Types of cookies we use:

• Essential Cookies: Required to maintain login sessions and for core platform functionality. Disabling these cookies will prevent the platform from working properly.
• Functional Cookies: To remember your preferences, such as language or display settings.
• Analytics cookies: Anonymous usage data is collected to monitor and improve platform performance.
• Security cookies: For fraud detection and account protection.

You can manage cookies through your browser settings. However, disabling essential cookies may affect the functionality of certain tak11 services.

05 Data protection measures

Tak11 uses industry-standard security technologies and practices to protect your data. Our security measures include:

• 256-Bit SSL Encryption: All data transmissions are handled through encrypted connections.
• Firewall protection: An advanced firewall system protects our servers from unauthorized access.
• Regular security audits: Third-party security experts conduct regular audits of our systems.
• Restricted Access Policy: Only authorized personnel may access specific data, and only to the extent required for their role.
• Data backup: Data integrity is maintained through secure, encrypted backup systems.
• Real-time monitoring: Suspicious activity is detected and blocked in real time.

That said, no digital system is entirely risk-free. In the event of a security breach, tak11 will notify affected users as quickly as possible and take all necessary steps to address the situation.

06 Your Rights

As a tak11 user, you have the following rights over your personal data:

• Right to access your data: You can request to know what information tak11 holds about you.
• Right to data correction: You may request corrections to any inaccurate or incomplete information.
• Right to data deletion: You may request the deletion of your personal data under certain circumstances.
• Right to restrict processing: In certain cases, you can request that the processing of your data be restricted.
• Right to opt out of marketing: You may opt out of receiving promotional messages at any time.
• Right to Lodge a Complaint: If you are not satisfied with how your data is being used, you can raise a complaint through our support team.

To exercise any of these rights, please contact our support team. We will typically respond to your request within 30 business days.

07 Children's privacy

Tak11 is strictly for users aged 18 and above. We do not knowingly collect data from anyone under 18. Age verification is carried out during registration, and additional checks are performed where necessary.

If a parent or guardian believes their child under the age of 18 has registered on tak11, please contact us immediately. We will promptly close the account and delete any collected data.

08 Privacy Policy Updates

Tak11 reserves the right to update this Privacy Policy at any time. Whenever significant changes are made:

• The "Last Updated" date at the top of this page will be revised.
• Notifications may be displayed when you log in to the platform.
• SMS notifications may be sent to your registered mobile number.

Updated policies take effect from the date of publication. Continued use of the platform after any changes constitutes your acceptance of the revised policy. Please check this page regularly.

09 Contact

For any questions, complaints, or requests regarding our Privacy Policy, please contact our support team:

• Email: [email protected]
• Support Hours: 7 days a week, 9:00 AM — 11:00 PM
• Response Time: Usually within 24 hours

When submitting a privacy complaint, please include your account number and a description of the issue. This helps us resolve your concern quickly and effectively.